What is UDGAM Portal?
The UDGAM (Unclaimed Deposits – Gateway to Access Information) portal is a digital platform launched by the Reserve Bank of India (RBI) to help identify unclaimed deposits and accounts across multiple banks.
Key Features
- Purpose: Allows users to identify unclaimed deposits/accounts and facilitates claiming deposits or reactivating accounts
- Important Limitation: The portal facilitates identification ONLY; it does not handle claim settlements
- Integration: Covers 30 banks accounting for nearly 90% of DEAF funds
- User Statistics: Over 20 lakh users and 44 lakh searches conducted by April 2026
- Launch Date: August 2023
- Enhancements Added:
- Optional user registration
- Improved search interface with address-based queries
- Relaxed restrictions on logins and searches
Background: The Supreme Court Case
The Supreme Court is reviewing the portal's operation in response to a Public Interest Litigation (PIL) that highlighted:
- Concerns about dormant funds being transferred to government-managed pools
- Challenges faced by heirs in accessing unclaimed funds
Challenges Identified
1. Limited Asset Integration
- Does NOT include:
- Post office deposits
- Provident funds
- Insurance schemes
- Makes it difficult for legal heirs to access all unclaimed assets in one place
2. Lack of Awareness
- Legal heirs often unaware of unclaimed funds
- Banks frequently fail to inform heirs about dormant accounts
3. Complicated Claims Process
- Banks require extensive legal documentation:
- Succession certificates
- Probate (even when there is a clear, undisputed will)
- Creates unnecessary bureaucratic hurdles for legitimate claimants
Legal Framework
- DEAF (Depositors' Education and Awareness Fund): Funds from unclaimed deposits are transferred to this fund managed by RBI for depositor education and awareness activities
- Banks must attempt to contact account holders before transferring dormant funds
- RBI Guidelines on Inoperative Accounts govern the handling of unclaimed deposits
Significance for Governance
- Financial Inclusion: Ensures unclaimed funds don't become permanent government revenue
- Consumer Protection: Addresses asymmetries in information access
- Digital Governance: Demonstrates RBI's use of technology for public welfare
- Right to Property: Raises questions about constitutional property rights of heirs