What is UDGAM Portal?

The UDGAM (Unclaimed Deposits – Gateway to Access Information) portal is a digital platform launched by the Reserve Bank of India (RBI) to help identify unclaimed deposits and accounts across multiple banks.

Key Features

  • Purpose: Allows users to identify unclaimed deposits/accounts and facilitates claiming deposits or reactivating accounts
  • Important Limitation: The portal facilitates identification ONLY; it does not handle claim settlements
  • Integration: Covers 30 banks accounting for nearly 90% of DEAF funds
  • User Statistics: Over 20 lakh users and 44 lakh searches conducted by April 2026
  • Launch Date: August 2023
  • Enhancements Added:
  • Optional user registration
  • Improved search interface with address-based queries
  • Relaxed restrictions on logins and searches

Background: The Supreme Court Case

The Supreme Court is reviewing the portal's operation in response to a Public Interest Litigation (PIL) that highlighted:

  • Concerns about dormant funds being transferred to government-managed pools
  • Challenges faced by heirs in accessing unclaimed funds

Challenges Identified

1. Limited Asset Integration

  • Does NOT include:
  • Post office deposits
  • Provident funds
  • Insurance schemes
  • Makes it difficult for legal heirs to access all unclaimed assets in one place

2. Lack of Awareness

  • Legal heirs often unaware of unclaimed funds
  • Banks frequently fail to inform heirs about dormant accounts

3. Complicated Claims Process

  • Banks require extensive legal documentation:
  • Succession certificates
  • Probate (even when there is a clear, undisputed will)
  • Creates unnecessary bureaucratic hurdles for legitimate claimants

Legal Framework

  • DEAF (Depositors' Education and Awareness Fund): Funds from unclaimed deposits are transferred to this fund managed by RBI for depositor education and awareness activities
  • Banks must attempt to contact account holders before transferring dormant funds
  • RBI Guidelines on Inoperative Accounts govern the handling of unclaimed deposits

Significance for Governance

  • Financial Inclusion: Ensures unclaimed funds don't become permanent government revenue
  • Consumer Protection: Addresses asymmetries in information access
  • Digital Governance: Demonstrates RBI's use of technology for public welfare
  • Right to Property: Raises questions about constitutional property rights of heirs